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  • Client Handbook
  • Introduction
    • What is Relationship Hero Coaching?
    • How It Works
      • Strategy Session Toolkit
    • Our Coaches
      • Boundaries For What We Can & Can't Coach
      • Relationship Coaching vs Couples Therapy
      • Combining Coaching with Therapy
    • Group Coaching
    • Couples Coaching
  • Framework
    • About
    • Core Issues
      • Blockers & Pain Points
      • Triggering Events
    • Relationship Models
      • Coping Strategies
        • Attachment Styles
      • Relationship Profiling
      • Changing Your Models
    • Communication
      • Love Languages
  • Skills & Lessons
  • Self-Awareness
    • Emotional Regulation
  • Compassion
  • Empathy
  • Acceptance
  • Forgiveness
  • Playing Strategically
  • Message Writing
    • Message Of Connection
    • Message Of Expression
    • Reengagement Message
  • Dating
    • The Dating Game
    • For Men Dating Women
    • For Women Dating Men
  • Policies & Procedures
    • Using Insurance
    • Relationship Hero Code of Ethics
    • Relationship Hero Recording Policy
    • Tech Troubleshooting Guide
    • Client Conduct Policy
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On this page
  • Zoom Troubleshooting
  • I don't have Zoom on my phone
  • I can't hear my coach
  • My coach can't hear me
  • My coach can't see me
  • I got disconnected from my Zoom call with my coach
  • Zoom isn't working, I give up
  • The Relationship Hero mobile app
  • I don't have the Relationship Hero app

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  1. Policies & Procedures

Tech Troubleshooting Guide

PreviousRelationship Hero Recording PolicyNextClient Conduct Policy

Last updated 4 years ago

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Zoom Troubleshooting

I don't have Zoom on my phone

On a mobile phone/tablet device, you need to download the free Zoom app:

On a computer/laptop, your web browser will automatically download Zoom when you click to join a meeting. You can also manually download it .

I can't hear my coach

Zoom has a dropdown menu to select your audio output device (speaker, headphones, etc). Using "Default System Audio" usually works.

Make sure your system audio is working. Try playing a video on YouTube.com to see if you hear audio.

My coach can't hear me

Zoom has a dropdown menu to select your audio input device. It's usually a built-in microphone that your computer/phone comes with, or it's your headset/earphone microphone. Selecting "Default System" usually works.

My coach can't see me

You can toggle your own video on/off by clicking the button with a camera icon.

I got disconnected from my Zoom call with my coach

Click the Zoom link in your Relationship Hero chatroom, the same link you originally clicked to start your conference

Zoom isn't working, I give up

How about a regular phone call instead? Your coach is able to dial your phone number into the Zoom conference. So you can talk to your coach as if you're just taking a phone call.

The Relationship Hero mobile app

I don't have the Relationship Hero app

That's okay, you can always just go to RelationshipHero.com and log into our website on any device, desktop or mobile.

Or you can download our apps here:

Zoom for iPhone/iPad
Zoom for Android
here
Relationship Hero for iPhone/iPad
Relationship Hero for Android