Tech Troubleshooting Guide
On a mobile phone/tablet device, you need to download the free Zoom app:
On a computer/laptop, your web browser will automatically download Zoom when you click to join a meeting. You can also manually download it here.
Zoom has a dropdown menu to select your audio output device (speaker, headphones, etc). Using "Default System Audio" usually works.
Make sure your system audio is working. Try playing a video on YouTube.com to see if you hear audio.
Zoom has a dropdown menu to select your audio input device. It's usually a built-in microphone that your computer/phone comes with, or it's your headset/earphone microphone. Selecting "Default System" usually works.
You can toggle your own video on/off by clicking the button with a camera icon.
Click the Zoom link in your Relationship Hero chatroom, the same link you originally clicked to start your conference
How about a regular phone call instead? Your coach is able to dial your phone number into the Zoom conference. So you can talk to your coach as if you're just taking a phone call.
That's okay, you can always just go to RelationshipHero.com and log into our website on any device, desktop or mobile.
Or you can download our apps here: