We don’t train our coaches to handle situations outside of our scope, so we can’t guarantee the quality of the services offered. Plus, while many of our coaches come to us with incredible experience and credentials, we don’t require our coaches to obtain and maintain certifications or other proof of training and ability to handle cases where varying degrees of safety may come into question. With regard to legal proceedings, medical or mental health documentation, or other areas where risk assessment and liability are concerned, we know that we can’t safely assist.
Essentially, if there is a possibility that your situation may contain elements that fall outside of our scope, we want to ensure that you receive the help you need and deserve. We also want to negate any and all risk for you as the client, our coaches, and the company as a whole in terms of liability. There are certain situations that would be better assisted by trained and specialized professionals, rather than coaches.
Got it. So, to keep everyone safe, it’s best to ensure coaching is on topics you’ve trained and certified coaches to handle. What happens if something concerning comes up in session?