Boundaries For What We Can & Can't Coach
How we make sure that the coaching we offer is the best fit for your needs
This guide explains how we make sure that the coaching we offer are the best fit for your needs.
Our intake questionnaire tries to identify situations outside the scope of our coaching. The questions that touch on things like physical altercations, unfair treatment, and whether these incidents occurred during the course of the relationship you're seeking coaching for.
While our coaches are trained and certified to assist with the majority of relationship circumstances and related issues, there are areas that may require more specialized professionals. We can guarantee that all of our coaches receive adequate and applicable training and information to equip them to handle most concerns successfully, and without risk of liability.
Which situations fall outside Relationship Hero’s scope?
The following situations are outside of our scope:
Any Relationship containing Violence or Potentially Violent Actions
Verbal or Emotional Aggression/Abuse
Emotional Violence/Pattern of Manipulation and Control
Legal Issues- active court cases, police involvement or protective orders, etc.
Illegal Actions (based on laws in client’s country or USA)
Physical Danger (for anyone, including dependents)
Self Injury/Suicidal Ideation of client or client's partner/ex
Underage (any parties involved)
Under the Influence during time of coaching
Financial Control/Manipulation
Menacing/Stalking
Harassment
Sexual Assault
Medical Advice (including formal therapy, medications, and diagnoses)
If it falls under or close to any of the topics outlined above, we’ll want to pause and clarify to ensure that we can continue with your coaching
Why can’t you help me if my issue falls outside of scope?
It becomes a quality and liability issue.
We don’t train our coaches to handle situations outside of our scope, so we can’t guarantee the quality of the services offered. Plus, while many of our coaches come to us with incredible experience and credentials, we don’t require our coaches to obtain and maintain certifications or other proof of training and ability to handle cases where varying degrees of safety may come into question. With regard to legal proceedings, medical or mental health documentation, or other areas where risk assessment and liability are concerned, we know that we can’t safely assist. Essentially, if there is a possibility that your situation may contain elements that fall outside of our scope, we want to ensure that you receive the help you need and deserve. We also want to negate any and all risk for you as the client, our coaches, and the company as a whole in terms of liability. There are certain situations that would be better assisted by trained and specialized professionals, rather than coaches. Got it. So, to keep everyone safe, it’s best to ensure coaching is on topics you’ve trained and certified coaches to handle. What happens if something concerning comes up in session?
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