Client Conduct Policy
Despite the sometimes sensitive and emotionally charged nature of the issues and situations that may be discussed in session, we expect there to be a mutually respectful relationship between our coaches and our clients. As such, we have the following Client Conduct Policy in place.
Verbal abuse or sending explicit or inappropriate messages will not be tolerated. A coach may choose to end the session, refuse further coaching, or consider permanently banning the client from the service.
We expect our clients to attend their sessions in a punctual manner. If you are unable to attend your session please be sure to cancel within 24 hours. A late fee of 50% of the session fee may be charged for late cancellations.
When attending a video session it is expected that the client should be appropriately dressed and in a quiet and well lit location in order to preserve the integrity of the session. Both parties must have their cameras switched on if a video session is requested. A coach may end a session if a client appears undressed or in a location that is noisy or causes unnecessary distractions. Any inappropriate behavior during the session will result in the session being terminated and the client being permanently banned from the service.
Coaching may be refused if you appear to be intoxicated during your session.
The client is expected to be in a safe place free from distractions while in session. For that reason a coach may end your session if you are driving while in session.